This is no ordinary call center. This is a U.S. Cellular® Customer Care Center. We've earned our reputation for providing a world-class customer experience. It's no mystery how we got here. Our associates excel at solving customers' needs. Every day, they are building critical customer loyalty in an innovative, often challenging, fast-paced environment. As a team, they ignite the passion and deliver an overall experience that drives our business growth.
Here, you'll find a work experience unlike any call center you've worked in before. To begin with, we measure success by our ability to balance two important objectives–customer resolution and superior business results. The time spent putting your customer at ease also creates opportunities for you to introduce valuable new solutions. At our Customer Care Centers, you don't have to talk over other call center employees to be heard. You'll have your own space to work in, so you can focus, perform effectively and deepen your customer rapport. We believe that's what makes U.S. Cellular customers the happiest in wireless.
Another big difference? We have fun. Every day is unique. We care about each other. And together, we succeed.
As a member of our Customer Care team, you'll be the voice of U.S. Cellular. In fact, we consider Customer Care one of our most important roles. That's why we maintain a 1:12 ratio of coaches to associates, so you can depend on continual training and lots of communication and feedback.
During your paid training, you'll be carefully integrated into your team, learning all you need to know about our products, services and processes. You'll get to know your responsibilities—and U.S. Cellular's expectations—in delivering the world's best customer experience. That way, you'll be well prepared before you ever handle your first call. Here, you'll feel empowered knowing your contributions are valued and rewarded.
Our structure promotes growth. We make a strong commitment to promote from within—in fact, many of our leaders started their U.S. Cellular career right here. Plus, you'll find the experience and knowledge you'll gain in Customer Care makes a great foundation for your growing career.
Listening is the first stepping stone in building that customer relationship. I'm not trying to get a customer off the phone. I'm trying to make that experience memorable.Hear our podcast on how listening is the key to success.